Freddie Mac
myOptigo
Transforming the underwriting process through digital innovation.
Revolutionary Innovation for Freddie Mac
Freddie Mac’s Multi-Family lending sector sought to modernize its underwriting process by creating a custom suite of applications, called myOptigo, to facilitate each step of their underwriting process. myOptigo would prove to be a transformational effort that would revolutionize their multi-family business by connecting lending partners, reducing manual tasks, and increasing data confidence. Manmade Creative partnered with Freddie Mac agile teams to provide front end design strategy as well as usability research and design validation.
Key Impacts:
Streamlined underwriting process, reducing duplicative efforts and manual steps
Increased data accuracy and confidence through automation
Standardized the process from lender submission to loan funding and capital market investment
Established a design system for a cohesive user interface
Building a Modern Underwriting System
Through user interviews, Manmade Creative established end-to-end journey maps, helping to untangle a complicated process to understand the different needs and motivations across several business units; from lender submission, to loan funding, to capital market investment and mortgage servicing. Working with over 30 external lenders and 25 different Freddie Mac internal users, our team elicited contextual feedback, yielding key insights that would drive design decisions to maximize user adoption.
Designing with Purpose
Manmade Creative provided Freddie Mac's agile development teams with high-fidelity designs, detailed storyboards, and working prototypes that illustrated the features and functionality of the myOptigo product suite. In order to ensure a cohesive and scalable product design, our team helped create a robust design system to manage and govern both the user interface styles and interaction patterns.
Manmade Creative helped Freddie Mac reimagine and redefine how multi-family underwriting is done today.
The Result
The introduction of the groundbreaking myOptigo suite has streamlined the multi-family underwriting process, boosting efficiency and accuracy across Freddie Mac’s operations. With user feedback and testing protocols embedded in the design, the product has already enjoyed immediate success and excellent user adoption among internal users and external lenders alike.
Let's build something great.
